Q. I'm getting an error message "file missing/docs suspend.htm" and can't access what I need.

This error message is generated when a user has exceeded the download limit. Our limit is 100 MB in 2 hours. Once triggered, the system will freeze the account. The violation will be cleared from the server in 2 hours and access will be restored. If you are still having problems after two hours, email library-eresources@fhsu.edu.